Success Story


How Waystar enabled Proliance Surgeons to increase productivity without increasing headcount + reduce costs around patient statements and patient payments.


Prior to implementing Waystar, Proliance did not have have a revenue cycle partner and the organization was mired in ineffecient manual processes. A single FTE was responsible for submitting claims by going direct to the payers or using plug-ins that created a disparate workflow to manage the high volumes. Proliance had no rejection management capabilities—no claim scrubbing, rejection updates or responses from payers. They also faced a looming Medicare deadline at the end of 2020 which would prevent them from being able to submit directly.

Waystar Solution

After evaluating four revenue cycle vendors, Proliance ultimately decided to partner with Waystar to consolidate all needed solutions through one vendor, create workflow efficiencies and take advantage of the unique integrations with NextGen. After several demos of the platform showing the robust functionality and breadth of solutions, Waystar became the obvious choice to help Proliance achieve their goals.

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