Success Story

SCP Health

A large health network achieves significantly improved patient financial experience along with higher patient payments and increased revenue.

Challenge

SCP Health, a national clinical practice management company that operates in over 400 facilities across more than 30 states, is committed to the pursuit of best in-class clinical effectiveness. With clinical offerings in emergency room and hospital staffing, as well as telemedicine and other ambulatory services, SCP strives to provide a positive experience
for patients.


In 2019, Keith Cantrell, Chief Revenue Officer at SCP Health, chose to assess the billing and payment tools to ensure their patient financial experience matched the top-notch clinical care patients received. “We realized that our patients did not have enough self-service communication channels, payment options, and opportunities to engage digitally.” said Keith Cantrell, Chief Revenue Officer at SCP.

Waystar Solution

SCP selected Patientco, now a part of Waystar as the best partner to provide a modernized billing and payment experience for patients. As part of its evaluation process, SCP conducted an in-depth review of multiple patient financial engagement vendors and performed a thorough cost analysis process. Waystar stood out for its unmatched industry recognition, which includes the 2021 Best in KLAS award for patient financial engagement platforms and HFMA’s Peer Review designation.

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