Success Story

way forward

Health system increases patient
collections + achieves revenue
cycle optimization


generated in payment lift


increase in point-of-service payments


of status inquiries automated

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The journey to true revenue
cycle optimization

Piedmont’s antiquated legacy payment tools led to confused patients, billing
backlogs, and a disjointed patient financial experience. Overly complex, manual
revenue cycle workflows ate up valuable time that could be focused elsewhere.


Steps to realize revenue
cycle optimization

After partnering with Waystar, Piedmont has simplified their financial and
administrative processes to significantly improve patient satisfaction, streamline
claim management, and achieve powerful results across the revenue cycle.

The easier way
to work

Waystar’s RCM software has eliminated disparate systems and workflows in-person and via phone, allowing staff to assist patients more efficiently.

The smarter way
to pay

New technology makes it easier for patients to read, understand, and pay their medical bills and create payment plans without staff intervention.

The clearer way to
manage claims

By reducing manual effort in the claim monitoring process, Piedmont has more visibility with 90% of status inquiries now automated.

Get the full story

Discover how Piedmont leverages Waystar's platform
to minimize manual work, improve the patient
financial experience, and bring in more revenue.

A preview of Piedmont's story of their revenue cycle optimization


"We have reduced so many [manual] touches to the point that physicians are noticing our work queues aren’t as big anymore when we’re reporting out monthly. The teams feel much better, and they love coming to work because they’re not overwhelmed. We’ve been able to do that with Waystar’s technology."
Leah McTague, VP of Revenue Cycle, Piedmont


Propelling their mission forward

The partnership between Waystar and Piedmont has allowed the health
system to transform their revenue cycle processes, enhance digital
engagement, and improve collections — all while better serving patients.


generated in
payment lift


patient net
promoter score


of status inquiries automated


patient payment plans
created self-service via


increase in


of manual work
eliminated for their
AR follow-up team

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Looking to improve your financial and administrative processes to achieve revenue
cycle optimization? We can help.

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