Novant Health identifies $7.5 million in recoverable net revenue in just 15 months
As in many health systems, charge capture leakage was an ongoing problem for Novant Health. Human error, new charges, and new team members not yet familiar with the workflow all contributed to missed charges and lost revenue. The charge capture tool Novant Health was using required extensive review to identify real missing charges and did nothing to prevent them from happening again.
Strong trending and reporting capabilities and charge accuracy were top priorities. The solution had to be simple, user-friendly, and flexible enough to work with Novant Health’s established workflow and their Epic patient accounting system.