How to structure patient payments so up to 80% are self-service

Eric Sulivant, Solution Strategist Waystar

When you're working to boost patient payments, self-service options are vital. Patients today want convenience and flexibility, and if you give them both, they’ll pay bills faster and more fully.

Doing that, however, is easier said than done — and it has to start with specifics. Our four-part webinar series will give you those, 30 minutes at a time. This session will reveal the second key to patient payments: structuring self-service payments to maximize collections.

During our August 8^th webinar, we’ll answer questions including:

• What are the minimum features you need to facilitate self-service payments?
• What role should merchant services play?
• What should your patient communication and payment plans look like to be effective?
• Which features do you need to cut your cost-to-collect and call volume?

Finally, we’ll offer real-life examples of how providers have restructured patient payments to lift collections up to 30% and hit a 60-80% self-service pay rate.

Remember: This webinar is part 2 of a four-part series. Be sure to check out part 1 on compliance, and mark your calendar for sessions 3 and 4. We’ll tackle optimizing your frontend to reduce denials + bad debt (October 4); and how to integrate all operations to collect more payments + free up staff for high-value work (November 29).