3 ways patient collections miss the mark (and how to adjust)

Eric Sulivant, Solution Strategist Waystar

Veronica Fiorino, Senior Client Consultant Waystar

When should you contact patients to boost collections?

Do personalized messages really work?

How much of this process can you automate?

Join us to uncover data-backed tactics for building a smarter patient collections process. In just one hour, we’ll explore how to:

1. Engage patients earlier
2. Personalize outreach when it matters, and
3. Collect more — all while reducing administrative burden.

We’ll dive into real-world examples of how teams have increased patient collections by 30% while achieving a 61% self-service pay rate. And we'll get tactical about when to engage patients, which tasks you can automate, and how you can optimize your timing, channel, and message.

Whether you need to fine-tune estimates or build a collections strategy from scratch, you'll walk away ready to improve both patient and financial outcomes.