Report: 3 facts about today’s patient financial experience

Nadia Critchley, Senior Analyst, Research & Advisory The Academy

Heather Kawamoto, VP, Product Strategy Waystar

Nearly every new healthcare technology report reinforces one fact: the patient financial experience (PFX) has never been more crucial.

Today's patients describe their financial experience as a make-or-break moment. In fact, 93% of consumers say a bad billing experience impacts whether they’ll return to a provider — regardless of clinical quality or care experience.

How can leading health systems address that fact?
The Academy’s latest research + healthcare technology report explains.

Watch our webinar — Investment in patient financial experience key to revenue improvement — to learn how leading systems are taking their PFX from fragmented to frictionless.

This session will break down:

• Why the standardization of financial services is critical to every organization’s revenue (yet prioritized by few)
• Which investments in automation are enabling leading health systems to create a holistic — and fiscally sound — patient financial experience
• The current state of patient financial education — including who owns it now, who should own it, and how modernization is transforming the process