In order to keep up with increasing patient volume, Mount Sinai Health System needed to automate and fully centralize patient billing operations. Using three billing platforms, three clearinghouses, and outsourced support for 20% of claims led to fragmented visibility and substantial inefficiencies. Staff spent too much time on manual touches before closing claims, which strained productivity, cash flow and even patient experience.
For leaders at Mount Sinai, finding the right partner began with defining an extensive clearinghouse selection criteria. First and foremost, Mount Sinai needed a clearinghouse with a full suite of capabilities to handle the revenue cycle from beginning to end. In addition to an end-to-end platform, automatic data capture and submission, claims processing and batch management, ACH reconciliation, system integrated and automated work queues productivity monitoring, analytics, and much more. They found everything they needed from one single source: Waystar.
Decrease in average days to payment/rejection
Nestor Diaz, Director of Revenue Cycle, Mount Sinai Doctors Faculty Practice
Increase in backend automation
