Success Story

Mount Sinai Health System’s way forward

Health system streamlines claim management + speeds up cash flow


increase in back-office


average days decrease to adjudication


decrease in average days
to adjudication

Download case study


The journey to simplify
claim management

Operating with antiquated technology, Mount Sinai Health System had difficulty
managing billing processes as their patient volume grew. Staff were bogged
down by manual touches, slowing down cash flow and impairing visibility.


Steps to increase
productivity + payments

To overcome their claim management processes and workforce challenges,
Mount Sinai Health System invested in smart software to empower their team
and improve their organization’s financial health.

The better way
to work

Mount Sinai Health System consolidated their clearinghouses and streamlined disparate workflows with backend automation to minimize manual touchpoints for staff.

The clearer way
to collect

To streamline their complex claims process and work smarter, their team leverages Waystar’s expansive payer connectivity and seamless integration with their EHR system.

The smarter way
to see insights

Instead of gathering information from multiple vendors, the health system can see trends and track performance in one, centralized place.

Get the full story

Discover how Mount Sinai Health System has
simplified their claim management workflows,
slashed manual work, and sped up reimbursement.

“You need a leader that shares your vision, understands your pain points, and provides support to be a game-changer throughout the organization. Certainly, we’ve had that support from Waystar.”
Nestor Diaz, Director of Revenue Cycle, Mount Sinai Doctors Faculty Practice


Propelling their mission forward

With Waystar’s technology, Mount Sinai Health System was able to completely
transform their claim management process, gain more clarity, and get paid faster.


increase in back-
office automation


average days decrease
to adjudication


decrease in average
days to adjudication
*Top 25% of all Epic clients

Request demo

Looking to add automation to your claim management process and earn fuller, faster payments? We can help.
Log in Request demo

Search Waystar