Success Story

Great River Health’s way forward

Health system speeds up patient payments + slashes call volume


increase in online, self-service payments


faster payments


decrease in monthly patient call volume

Download case study


The journey to improve
patient financial care

Great River Health’s previous payments portal was difficult to navigate and
lacked the functionality for self-service payments. The outdated technology
caused staff to be overwhelmed by phone calls and patients to be dissatisfied.


Steps to optimize the patient
financial experience

By investing in modern, user-friendly payment tools, Great River Health has
improved the patient financial experience and lifted a tremendous administrative
burden from their staff.

The clearer way
to keep up

With seamless integration with the EHR, their staff has greater visibility into current balances, payments, statements and more.

The better way to stay connected

Great River Health uses a digital-first billing strategy to engage patients via email or text, instead of a paper statement first.

The smarter
way to pay

Using Waystar’s PatientWallet® solution, patients can now directly enroll in affordable payment plans without staff assistance.

Get the full story

Discover how Great River Health has modernized the patient financial experience, cut call volume, and sped up payments.

“We know we aren’t Waystar’s only client, but the implementation team made us feel like we were. That made a huge difference in our onboarding experience.”

Jessica Weathers, Director of Revenue Cycle, Proliance Surgeons

“Seeing the positive comments about our billing and payment tools has showcased just how much the patient financial experience matters and the impact it can have on patient satisfaction.”

Shannon Leffler, Manager of Patient Financial Services & Patient Billing, Great River Health


Propelling their mission forward

With Waystar by their side, Great River Health empowered their patients
and staff with the proper payment tools — and found the better way to
provide patient financial care.


increase in online, self-service payments


faster payments


decrease in monthly patient call volume

Request a demo

Looking to transform your patient financial journey and bring in faster, fuller payments? We can help.
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