Success Story

Apria Healthcare's
way forward

Home healthcare equipment provider increases collections + reduces bad debt

$6.5M

annual collection improvement

75%

less time managing collection agencies

$327K

annual value for primary bad debt collection rate*

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CHALLENGES

The journey to reduce bad debt

With bad debt increasing and challenges around tracking agency performance, Apria Healthcare sought to improve revenue cycle performance and rightful returns.

Actions

Steps to boost revenue cycle performance + payments

With Waystar by their side, Apria Healthcare redesigned their agency collection model, increasing revenue and elevating their financial health.

The smarter way
to save time

Utilizing Waystar’s smart technology immediately led to a sizable increase in time savings, enabling the team to manage multiple collection agencies at once in less time.

The clearer way
to keep up

With an in-depth reporting solution, Apria Healthcare could easily and accurately track vendor operations, including agency performance and activity.

The stronger way to work

Attentive and supportive, client support from Waystar has helped further Apria Healthcare’s revenue cycle performance and financial goals.

Get the full story

Read more about how Apria Healthcare improved their revenue cycle performance — increasing collections and reducing bad debt.

"With Waystar's in-depth reporting, we can find discrepancies between agencies, and ask them why something is not happening. This helps us to guide their performance."
David Renouf, Director of Billing Operations for Patient Revenue Cycle, Apria Healthcare

Results

Propelling their mission forward

With Waystar’s software and support, Apria Healthcare paved the way for their company’s financial success now and in the future.

$6.5M

annual collection improvement

75%

less time managing collection agencies

$327K

annual value for primary bad debt collection rate*

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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