PATIENT FINANCIAL EXPERIENCE

Empower your staff with cutting-edge payment collection tools

With patients now responsible for a greater share of healthcare costs, it’s crucial that your organization provides an experience that facilitates faster, fuller collections while driving patient satisfaction. With Waystar, you can offer secure, in-person payment options, including credit and debit card payments, as well as Apple Pay and Google Pay.

Patients can also make payments on our healthcare-optimized web- and mobile-friendly portal. Waystar’s portal is a place for patients to view and pay balances online with credit, debit or a withdrawal from their checking or savings account. By offering convenient ways to pay, and allowing patients to tailor their experience, you will not only improve the payment experience but be more likely to collect.

10-30%

Increase patient-pay
collections
10-30%

Offer personalized payment plans + text statements

Waystar makes it easy for patients to set up payment arrangement plans and set statement delivery preferences—including new Text Statements. With Waystar, you can:

  • Allow patients to easily view and pay bills from their smartphone
  • Securely save a patient's credit card on file for authorized payments and create an agreed upon arrangement + payment limit
  • Accelerate cash flow by automatically charging the card on file as soon as you've received payer remittance
  • Reduce bad debt and improve staff efficiency by minimizing collection follow-up

Send statements via text. Get paid faster.

Make patient payments simple + seamless

Whether you're a large hospital, billing service or specialized facility, Waystar’s patient payment options fit the needs of any healthcare organization—and any patient. With Waystar, you can create a holistic patient engagement strategy that delivers the convenient, transparent payment experience your patients expect.

Explore our full Patient Financial Experience suite

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Patient
payments

Accept credit card payments via web or mobile, offer automated payment plans and more

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Patient
payments
portal

Offer 24/7 access to statements, balance updates and more

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Patient
statements +
lockbox

Deliver easy-to-understand statements via text, email and print

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Eligibility
verification

Automatically retrieve benefit information to speed up check-in

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Patient
estimation

Share accurate cost estimates with patients before the point of care

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Coverage
detection

Automatically find insurance coverage that other solutions miss

Get greater insights into an improved patient financial experience

Build a patient financial experience that grows collections and stronger relationships
> Read article
Patients as consumers: Elevating patient financial engagement
> Watch on-demand webinar
4 revenue cycle strategies for a growing self-pay population
> Read article
Embracing consumerism
in healthcare
> Read white paper
5 price transparency strategies to boost revenue and patient loyalty
> See list

Let’s work together to transform your patient payments

We’d love to hear about your organization’s challenges and how we can work together to deliver a patient experience that will help you collect more revenue while building patient loyalty. Fill out the form below, and a Waystar expert will be in touch shortly. We look forward to talking to you!
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