Success Story

Proliance Surgeons' way forward

Surgery group transforms
the patient collections
process + improves productivity

33%

increase in staff
productivity

$200K

projected savings in
statement costs

2X

increase in patient payments

Download case study

Hear Proliance Surgeons’ story

Listen as Jessica Weathers, Senior Director of Revenue Cycle at Proliance Surgeons, shares their organization’s steps to boost efficiency, improve the patient collections process, and gain visibility across the revenue cycle.

CHALLENGES

The journey to minimize manual work + maximize payments

Proliance Surgeons was managing their revenue cycle solo for more than 100 locations. As their business grew, they needed new technology to combat manual workflows that impacted staff productivity and slowed payments.

Actions

Steps to simplify + streamline patient collections

After a seamless implementation experience with Waystar, Proliance Surgeons put a strategic plan in place to streamline the patient collections process, while giving staff the proper tools to be productive.


The smarter way to stay ahead

Proliance eliminated time-consuming, manual processes with automation — allowing staff to focus more on value-based activities.

The simpler way to work

Instead of managing denials and submitting appeals manually, their team uses payer forms that are auto-populated to save significant time.

The better way to pay

Patients can now view statements and pay their bills in ways that resonate with them, including print, text, and eStatements.

Get the full story

Discover the steps Proliance Surgeons took to boost efficiency and bring their revenue cycle to new heights.

“We know we aren’t Waystar’s only client, but the implementation team made us feel like we were. That made a huge difference in our onboarding experience.”

Jessica Weathers, Director of Revenue Cycle, Proliance Surgeons

“We know we aren’t Waystar’s only client, but the implementation team made us feel like we were. That made a huge difference in our onboarding experience.”

Jessica Weathers, Senior Director of Revenue Cycle, Proliance Surgeons

Results

Propelling their mission forward

Since partnering with Waystar, Proliance Surgeons has seen a significant jump in payments from $1M to $2.4M — all with a simplified process and better patient financial experience.

33%

increase in staff
productivity

200K

projected savings in
statement costs

2X

increase in patient payments

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