The road to ROI: Where is AI delivering RCM results?

Lisa Osborne, VP of Product Marketing Waystar

AI can be a game-changer in healthcare RCM — but only if it delivers results.

In a commissioned study conducted by Forrester Consulting on behalf of Waystar, 300+ industry leaders were surveyed about the current state of AI adoption in healthcare payments.

Join this session to get a full breakdown of the research, including:

• How and where AI is producing results
• Why growing trust in AI is accelerating adoption
• Where leaders are planning to expand AI investments next

We’ll also drill down on critical metrics from the study. For example, we’ll reveal exactly where RCM teams are seeing gains with AI — starting with average increases of:

• 18% in payment accuracy
• 27% in denial prevention
• 36% in workforce efficiency

Don’t miss this opportunity to uncover why 82% of healthcare leaders now consider AI integral to their RCM operations.


Study publication date: June 2025