Unlock the future of physician query review
Dive into the common challenges and pain points of traditional processes and see how advanced technology can revolutionize your workflow. Learn from real-life client success stories as Dr. Matthew Stewart of Johns Hopkins, and Tamara Adolph and Dr. Christopher Riccard of AdventHealth, share their journeys with Interact and Concurrent, including effective change management strategies, getting physician buy-in, and the impacts they’ve seen.
- Efficiency gains through software
Both Johns Hopkins and AdventHealth have seen significant efficiency improvements in their CDI programs through the use of Interact software. This solution streamlined workflows by reducing manual tasks, such as sending queries via email, and allowed providers to respond to queries quickly—often in less than a minute.
- Impact on hospital metrics
The technological enhancements not only improved operational efficiency but also positively affected key hospital metrics. Johns Hopkins and AdventHealth reported improved accuracy in risk adjustment for patient outcomes (such as mortality rates), higher CDI query agreement rates, and faster query turnaround times, all contributing to better documentation integrity and financial performance.
- Increased productivity
The adoption of Waystar's solutions led to increased productivity for both CDI specialists and physicians. With a 30% increase in query volume and faster response times, the program allowed for more queries to be resolved in less time, improving overall job satisfaction for CDI staff and reducing the burden on physicians.
