The new frontier of patient payments: What's next in text?

Dinesh Dhungana, VP of Product Management, Patient Payments Waystar

As healthcare enters an era of hyper-personalization, the one-size-fits-all financial journey feels old and ineffective. Today’s patients expect to pay for healthcare as easily as they order dinner or track packages, which means billing portals can’t remain passive.

Join this forward-looking session to tackle tough questions such as “Why are our text messages already getting lost in the shuffle?” — before diving into the next frontier of patient engagement: Verified Rich Messaging.

We will discuss how combining secure, branded mobile conversations with personalized payment options will create a new standard of care. We’ll also break down:

• The past: Why static text messages are increasingly ineffective
• The present: How data-driven personalization is currently closing the "trust gap"
• The future: How rich communication services (RCS) will replace SMS to create an app-like experience without the app — allowing patients to view, manage, and pay bills securely without leaving their text thread

This isn't just a tech upgrade; It’s a strategic shift to meet patients exactly where they are, with the trust and ease they demand.