Recoupments 101: The biggest RCM problem no one’s talking about

Renee Miller, VP of Product Management Waystar

Recoupments — also known as takebacks or chargebacks — cost healthcare providers over $1.6 billion a month.

So why isn’t the industry talking about them more? And how do you stop them from draining resources and shrinking margins?

Watch this on-demand webinar for a primer on recoupments and why they can make or break your revenue cycle. We’ll discuss:

• Key terminology and why language confusion matters
• Real-world financial impact, including cost benchmarks
• The role of payer audits and adjustments (retroactive, provider-level balance)
• Why traditional denial workflows can't address recoupments

We’ll also explore how increased visibility and advanced automation can change the recoupment game.

Who should watch this session?
Revenue cycle leaders, CFOs, directors of patient finance, billing managers, and existing Waystar clients with high claim volumes or complex payer mixes.



AMA. Health systems plagued by payer-takeback schemes, 110,000 denials. (2023)