Q+A: Ensuring revenue cycle performance during rapid growth

Improving revenue cycle performance is always a top priority in healthcare. But is it possible to maintain — or even improve — performance while your organization expands?

EyeSouth Partners found a way. The organization grew from three to 47 locations across 14 states while achieving a 98.5% clean-claim rate.

“At the beginning, we had 300 physicians and 30 ambulatory surgical centers on disparate systems," says Candice Davis, Chief Revenue Cycle Officer at EyeSouth. “So, the first thing I needed was a revenue cycle partner. I needed a team that would grow with me and the organization as we continued to hit the ground running.”



Davis set a lofty goal: One practice would go live on Waystar’s platform every month, concurrent with the practice management system go-live. Over six years, EyeSouth continuously hit that goal — as well as some astounding metrics:

• 450% increase in claim volume
• 26% improvement in days to payer receipt
• 13% improvement in AR days

Watch this session to uncover exactly how they did it. Hear directly from Davis about how she built a dedicated implementation team while defining success criteria for each affiliate (clean-claim rate, payment by top 3 payers, etc.). And unlock tips for building a culture of change, retaining top talent, and strengthening patient access across the enterprise.

“Today, my claims go out, they get adjudicated, and my money comes in,” says Davis. “I can hand my doctors any performance metric and say, ‘You're getting every penny you're supposed to be getting.’ I go to sleep very easily at night knowing I have that secure partnership with Waystar.”