Live Q&A: Finding — and fixing — blind spots in revenue integrity
Director of Patient Access and
Patient Financial Services
What is revenue integrity in healthcare? Ask three people and you’ll get three different answers. That makes revenue integrity (RI) tricky to discuss — and even trickier to improve.
During this live Q&A, we talked with Samantha Evans of AnMed Health
to answer: What is revenue integrity in healthcare? We'll break down common definitions and elements — operational efficiency, compliance, earned reimbursement/payment — and we'll explore how RI can take on different meanings across your organizations.
Next, we’ll explore the impact of revenue integrity, including:
- How and where does RI fit into your rev cycle?
- Who, outside of traditional RCM, needs to play a role?
- How do successful RI programs ensure all teams work together?
Finally, we’ll touch on real-world applications, including:
- Three critical factors for RI success
- Trends for the future and ways to prepare, from tools to emerging payment models
- Real-world examples of revenue protection and identification, cost savings and avoidance, and staffing implications
Meet our experts
Samantha Evans, MBA, is the Director of Patient Access and Patient Financial Services at AnMed Health
. She is an adjunct instructor at Anderson University where she teaches statistics and finance, and she’s a board member of the South Carolina chapter of HFMA
Hitesh Mistry is a Solution Strategist with 20+ years of experience in healthcare technology. He specializes in creating strategies that help organizations make better risk-based decisions. At Waystar, Hitesh specializes in the Patient Financial Experience suite