LIVE Q+A: Inside OSF HealthCare’s AI-powered patient access plan

Jacqueline Doerman, VP, Patient Access OSF HealthCare

Lisa Osborne, SVP Waystar

Patient access leaders are under pressure to improve financial performance and the patient experience — while reducing denials and maximizing reimbursement.

Join this webinar to hear how OSF HealthCare leveraged advanced automation and AI to replace manual frontend processes, empower staff, and prevent denials. Hear directly from OSF's VP of Patient Access how they processed millions of inquiries with minimal errors — while achieving a nearly 78% eligibility verification rate and 47% coverage detection hit rate.

Walk away knowing how OSF used:

• Advanced automation and AI to address denial root causes before they happen
• Data‑driven workflows to scale efficiency without adding staff
• Specific frontend improvements to make meaningful financial gains 
  

Don't miss this chance to get proven, practical insights for your patient access strategy.