Is your payment processor doing enough? 5 points to check

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Maria Abernathy,
VP Payment Operations

Is collecting patient payments a challenge? Are you plagued by delays in posting, reconciliation, and lack of HIS integration? Overall, could your patient financial experience be better?

If you answered “yes” to any of the above, your payment processor might be to blame.

Providers today are expected to create a thoughtful, consumer-friendly payment experience. Done right, you’ll have loyal patients for years to come, and you could see up to a 70% self-service pay rate.

But where does a consumer-friendly strategy start?
It starts with payment processing.

When it comes to patient payments, processors aren’t created equal. This webinar will break down five critical things to consider when working with your payment processor.

We'll also look at specific kinds of processors — known as PayFacs — which come with certain advantages. Because PayFacs are allowed to collect payments directly from patients and forward them to you, working with one can:

  • Increase the speed of implementation at new locations
  • Consolidate merchant IDs (MID)
  • Resolve chargeback disputes
  • Protect against money laundering

This session is for you if:

  • Executive leadership is concerned about declining patient visits
  • Your overall patient financial experience needs improvement
  • You work with a non-PayFac merchant
  • You wonder if your payment processor is doing enough

Watch on demand

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