How 1 health system overcame burnout + streamlined authorizations

Jeff Hinkle, VP, Patient Financial Services Lehigh Valley Health Network

Lindsay Cobb, Product Marketing Director Waystar

Working prior authorization is tedious and demanding. From calling payers and managing emails to checking portals, each manual touch can take staff 20 minutes to complete.

Plus, as error-prone processes, authorization-related mistakes often lead to much larger problems, including:

• Delayed or canceled care
• Increased denials
• Poor patient experience
• Lost revenue and cash flow

So, how can organizations decrease their administrative burden while increasing efficiency? Learn first-hand how Lehigh Valley Health Network did it in this live Q+A.

Join VP Jeff Hinkle as he unpacks how Lehigh Valley integrated and centralized authorization using automation — ultimately saving 6,000 hours through auth-initiation workflows alone. We’ll also offer key strategies to:

1. Overcome staff burnout from prior authorization and referral processes
2. Leverage authorization rules to create exception-based workflows
3. Streamline workflows to improve staff productivity, patient experience, and denial rate

Don’t miss this chance to learn how to save 10 minutes for each authorization initiated.




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