COST COMMUNICATION 101:
How to give patients pre-service cost clarity

Katie Onorato, Solution Strategist Waystar

When 65% of Americans worry about affording unexpected medical bills, helping patients understand financial responsibility is key. Clear communication not only fosters informed decision-making, but it also builds trust between patients and providers. This webinar will help you build a patient-centric pre-service strategy that delivers true cost clarity. We’ll offer data-driven tactics to improve the patient financial experience:

• Unpacking the patient’s perspective on healthcare costs today
• Addressing common barriers and ethical considerations for price communication
• Exploring successful strategies to disclose costs in clear, understandable ways
• Identifying proven tools and technologies to empower patients before their visit
• Focusing on tips to build both patient satisfaction and loyalty

You’ll walk away from this session with clear action items for building a patient-centric strategy to help you increase satisfaction and collections.



Public Worries About And Experience With Surprise Medical Bills (2020)