Can a better patient financial experience boost efficiency?

Katie Onorato, Solution Strategist Waystar

Resource constraints are always a pain point in healthcare. And that pain has only worsened in recent years due to the Great Resignation, the COVID-19 pandemic, and concerns of recession.

That's left many healthcare organizations asking: How do we increase productivity without increasing staff? Leaders are often surprised by the answer: Start by improving your patient financial experience.

When patients have access to personalized, intuitive tools, your load gets lighter.

• When patients need to pay, they do it how and when they want.
• When they need information, chatbots answer common questions.
• And when patients need a real person, your staff has more time to help them thanks to decreased call volumes, automated question routing, and more.

In this webinar, we’ll break down exactly how to fine-tune your patient financial experience to improve productivity. We’ll dive deep on how to:

• Boost digital patient engagement using scalable, self-service tools
• Collect patient payments quicker across the patient journey
• Increase first call resolution (FCR) and make patient conversations easier