Building the blueprint for advocacy-first patient billing

Eric Sulivant Solution Strategist Waystar

Back-end patient collections are broken. Siloed transactions and standard workflows are no match for rising patient costs, staff burnout, and changing regulations — but automation and AI are.

When applied correctly, automation and AI can improve patient advocacy, staff satisfaction, and financial outcomes all at once.

This innovation-first session will reveal how leading organizations are shifting financial resolution to the front end while collecting more revenue. Unlock a step-by-step plan for creating a connected, proactive financial ecosystem using advanced automation and data-driven workflows.

Walk away knowing how to:

• Eliminate human bias at the desk with universal financial screening, objective propensity-to-pay data, and lifecycle refreshes
• Give staff time for high-touch, empathetic counselling by standardizing routine tasks
• Track proactive milestones (like pre-service financial clearance) in addition to lagging metrics (such as cost-to-collect) to create a full picture
• Implement low-friction strategies to audit scripts, statements, and payment workflows using our 30-day blueprint for action