PATIENT FINANCIAL CARE

Smarter, simpler
patient payments
are here

Streamlined billing leads to happier patients + staff — and 30% higher patient collections

Patients want to pay their bills — if providers offer clear communication and intuitive payment options. See how Waystar organizations achieve a 60–80% self-service pay rate, with most payments coming in via mobile device.

PatientPayments_HeroImage.png

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WAYSTAR PATIENT PAYMENTS, ON AVERAGE


30%

collections
lift

35%

portal
adoption rate

80%

self-service
pay rate


in2itive Business Solutions + Medicount (2024)

Empower patients to pay their way with secure automation + AI

Waystar’s automated software platform helps patients understand what they owe, why, and how to pay.

With Waystar, patients get:

Personalized, multi-channel messages based on past engagement and preferred communication method

Simplified statements and affordable, self-service payment options to empower fiscal decisions

Digital estimates — delivered prior to service — that link directly to the PatientWallet for fast, easy payments

With Waystar, your team gets:

Intuitive team tools

  • Dynamic work queue that prioritizes tasks to maximize collections
  • One source of truth for all patient payment activity
  • Reliable, easy integration with your existing systems

All-in-one solution

  • Integrated gateway + processor for all payments (Amex, ACH, etc.)
  • One support contact for the entire payment ecosystem
  • Consolidated daily bank deposit

Insightful analytics

  • Real-time reporting coupled with actionable insights
  • Track digital adoption, paper suppression + most effective payment channels
  • Realize YOY growth with ongoing AI-powered optimization

A RESPONSIBLE, RELIABLE PARTNER


96%

same-day support
case resolution

11s

average time to
reach live support

74+

client
NPS


Waystar data + NPS data (2023)

Ready to improve collections + loyalty?

Ask an expert how Waystar can help you strengthen patient financial care while bringing in more revenue today.

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All metrics on this page are proprietary Waystar data or case studies.

“Seeing the positive comments about our billing and payment tools has showcased just how much the patient financial experience matters and the impact it can have on patient satisfaction.”

Shannon Leffler, Manager of Patient Financial Services & Patient Billing, Great River Health

"Before Waystar, we relied on mail and phone calls to stay connected with our patients. Now, patients can set up financial arrangements from their homes and we can still enforce our payment rules.”

Dan O’Meara, Revenue Cycle Director, Austin Radiological Association

“Patients can now raise an issue, and my department has the ability to resolve it. So we can now actively help people through the patient financial journey.”

Kara Martinezmoles, VP of Revenue Cycle, Renown Health

TRUSTED BY HEALTHCARE LEADERS NATIONWIDE

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SCA Health + U.S. Digestive Health boost point-of-sale cash collections

See how two different organizations leveraged Waystar Patient Payments and Patient Estimation to improve accuracy, satisfaction, and collections.
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Advocate Health delivers compassionate, connected charity care

Leveraging Waystar’s automated charity, eligibility, and estimation tools, Advocate Health simplified financial navigation and reduced patient barriers.
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Piedmont + SCA Health empower patients while increasing collections

Learn how to harness secure, advanced automation that empowers patients with tools to pay their way, increasing collections — and RCM team productivity.
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