Success Story


Optimized revenue cycle performance


To fulfill its mission to provide the best behavioral healthcare in the world, Integrated Behavioral Health Network (IBHN), needed an improved methodology to ensure better capture of the revenue it had earned.

IBHN sought out the expertise of consultants Gretchen McMahon to lead change strategy and Jessica Jankowski to assess IBHN’s revenue cycle, recommend next steps and take action to optimize performance across 21 mental health agencies serving the state of Iowa. (Both McMahon and Jankowski are now officers with IBHN.)

Waystar Solution

“We needed a processing tool to provide a one-stop shop to capture the claims lifecycle, provide proof of timely filing, match remits and prevent denials. We also expected eligibility and statement vending,” says Jessica Jankowski, now Chief Operations Officer at IBHN. Waystar was selected as the top clearinghouse based on more extensive payer processing capabilities.

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