Success Story


Health system combines nine vendors into a seamless program


In 2009, Geisinger worked with a network of nine vendors to support both hospital and clinical revenue collections. The vendors were in place to provide overflow support for active AR, when volume might exceed internal capacity, and for all bad debt collections. The volume and timing of accounts sent to vendors would fluctuate based on internal capacity and patient volume. While the vendors were connected to Geisinger systems, each connection was unique in terms of what data was exchanged and how often each side was sent updated files.

Waystar Solution

Geisinger needed a technology solution to form the foundation of a new business model. It found what it wanted in Waystar Agency Manager. All Geisinger file connections are integrated into the solution, the data is standardized and normalized, including account level financial data as well as activity data. The solution receives update files daily on changes to accounts from both Geisinger and its vendors.

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