Success Story

Temple Health’s way forward

Academic medical center
modernizes CDI + drives stronger
financial performance

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2x

increase in query rate

94%

of high-priority
cases reviewed

$4.3M

financial impact in first
12 months

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CHALLENGES

The journey to scale CDI +
capture revenue

As admissions increased and complexity grew, Temple Health needed a more scalable
approach to ensure consistent documentation review, elevate query effectiveness, and
support accurate reimbursement across its expanding organization.

Actions

Steps to prioritize smarter +
amplify CDI impact

Temple Health has partnered with Waystar to implement AI-powered prioritization and
redesign workflows, enabling teams to concentrate on the highest-value opportunities
and drive measurable financial performance without increasing headcount.

The smarter way to surface high-impact cases

With AI-powered prioritization, Temple Health can identify the most impactful documentation opportunities and direct expertise where it delivers the greatest value.

The clearer path to coding accuracy

Stronger documentation integrity has improved alignment between CDI and coding, supporting more precise final codes and optimized reimbursement.

The faster way to increase query rates

Streamlined workflows have reduced administrative burden and enabled the CDI team to double query rates within one year.

Get the full story

Discover how Temple Health has doubled query rates,
strengthened documentation alignment, and achieved
$4.3M in financial impact within one year.

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"I was able to free up my more seasoned reviewers for second-level reviews — that was incredibly helpful. It’s allowed us to do more with the same team and focus where it matters most."
Colleen Buemi, Director of CDI & Coding, Temple Health

Results

Propelling their mission forward

With Waystar, Temple Health has expanded review coverage, strengthened
documentation alignment and accelerated query performance — equipping teams
to operate more efficiently and build a stronger, more resilient revenue cycle.

2x

increase in
query rate

94%

of high-priority
cases reviewed

$4.3M

financial impact in
first 12 months

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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