Success Story

SCP Health’s
way forward

Health network improves patient financial experience + payments

300%+

increase in SCP Health’s payment portal adoption

70%+

of patient payments are self-service

65%+

decrease in average days to pay

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CHALLENGES

The journey to provide a superior
patient financial experience

For SCP Health, the limited functionality of their previous payment portal system led to
an excessive amount of time spent fielding phone calls from patients in need of support.

Actions

Steps to modernize the healthcare billing process

Implementing Waystar’s technology, SCP Health can now deliver a better patient
financial experience, boosting satisfaction and increasing collections at the same time.

The better
way to bill

Using Waystar’s digital-first billing feature, patients can more easily view statements and receive billing information directly from SCP Health, leading to faster payments.

The smoother
way to pay

Self-service payment options are accessible to patients as soon as their bill is available through Waystar’s online and mobile payment portal — eliminating the need to call for support.

The smarter way
to stay ahead

Waystar’s seamless integration with SCP Health’s existing management system created a more centralized work queue for processing payments.

Get the full story

Discover how SCP Health leverages Waystar’s software to modernize their billing and payment experience for patients, increasing satisfaction and cash flow.

"With an end-to-end solution like Waystar, SCP Health is well equipped to increase digital engagement with our patients, drive self-service payments, maximize our team’s productivity, and address ongoing cost pressures."
Keith Cantrell, Chief Revenue Officer, SCP Health

Results

Propelling their mission forward

With Waystar as their trusted partner, SCP Health has brought in fuller, faster
payments and created a more user-friendly payment experience for patients.

300%+

increase in SCP Health’s payment portal adoption

70%+

of patient payments are self-service

65%+

decrease in average days to pay

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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experience? We can help.

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