Success Story

Sadler Health Center’s way forward

FQHC improves claim management + revenue cycle processes

98.2%

clean claim rate

1.8%

payer rejection rate

44%

fewer claims
touched manually

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CHALLENGES

The journey to reduce
time-consuming RCM tasks

Striving to provide affordable, community-based healthcare to the underserved, Sadler Health
Center needed software to automate workflows, simplify claims, and enhance reporting.

Actions

Steps to optimize revenue
cycle performance

Leveraging smart software, Sadler Health Center has transformed their RCM
workflows — reducing manual touchpoints and enhancing reporting.

The faster way to work claims

By creating custom claim rules, Sadler Health Center spends less effort on claim edits, contributing to fewer AR days and lower rejections.

The easier way to enroll payers

By automating key RCM processes, staff has more time to ensure payers are properly enrolled, avoiding upfront issues and streamlining reimbursement.

The smarter way to evaluate success

Utilizing advanced analytic tools to generate reports, Sadler Health Center now checks performance metrics daily and can quickly pinpoint areas that need improvement.

Get the full story

Discover how Sadler Health Center uses purpose-built
software to streamline revenue cycle processes, boost
productivity, and achieve significant results.

Watch Atlantic Health System’s story

Video
"The people who work at Waystar are a different breed in the best way. They’re approachable and want to have a conversation. They really put in a lot of effort to ensure those who are using their products have all they need to succeed."
Joanna Musser, Revenue Cycle Manager, Sadler Health Center

Results

Propelling their mission forward

By minimizing manual touchpoints and maximizing efficiency, Sadler
Health Center has optimized financial performance and set their
organization up for continued success.

98.2%

clean
claim rate

1.8%

payer
rejection rate

44%

fewer claims
touched manually

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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