Success Story

Preferred Home Health Care & Nursing Services’ way forward

Home healthcare organization streamlines claim management + enhances efficiency

99.4%

clean claim rate

18

staff hours
saved per week

$4.1M

value of rebilled claims
improperly denied by payers

Download case study

CHALLENGES

The journey to simplify
claim management

Struggling with issues from a previous clearinghouse, Preferred Home Health Care
& Nursing Services needed to find a revenue cycle partner that could improve
claim management, offer automation, and speed up the enrollment process.

Actions

Steps to improve claim
management from start to finish

Leveraging Waystar’s software, Preferred Home Health Care & Nursing
Services has streamlined their claim management process — reducing
denials and bringing in fuller and faster payments.

The smoother way
to work claims

Providing more visibility and functionality, Waystar’s purpose-built software speeds up returns and has helped improve Preferred Home Health Care & Nursing Services’ clean claim rate.

The clearer way
to keep up

Utilizing in-depth reporting, the team at Preferred Home Health Care & Nursing Services keeps tabs on where claims are in the approval process — proactively identifying and addressing any issues.

The proper
way to partner

Beyond implementation, Waystar provides the home healthcare organization with essential support when it matters most to ensure success.

Get the full story

Discover how Preferred Home Health Care & Nursing
Services transformed their claim management process
and improved staff productivity.

“We get claims out cleaner and faster with Waystar.”
Tonya Lukas-Hallman, Billing Manager, Preferred Home Health Care & Nursing Services

Results

Propelling their mission forward

Preferred Home Health Care & Nursing Services leverages Waystar’s
software and ongoing support to simplify claim management and boost
staff efficiency for long-term results.

99.4%

clean
claim rate

18

staff hours
saved per week

$4.1M

value of rebilled claims
improperly denied by payers

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*self-service vs traditional payment plans

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