Success Story

OSF HealthCare’s way forward

16-hospital health system
transforms CDI strategy + sees
meaningful financial results

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50%

lift in CDI-related
financial performance

76%

increase in query rate

3

consecutive quarters
exceeding estimated
financial impact

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CHALLENGES

The journey to prove CDI’s
financial + quality impact

Manual workflows and disconnected CDI and coding teams limited OSF HealthCare’s
ability to capture missed revenue, demonstrate CDI’s quality impact, and consistently
support enterprise-wide financial performance initiatives.

Actions

Steps to connect workflows +
capture missed revenue

By implementing leveraging Waystar’s software, OSF HealthCare has connected CDI and
coding workflows and introduced AI-powered prioritization, giving teams clearer visibility
into high-impact documentation opportunities and accelerating revenue recovery.

The smarter way to prioritize high-impact cases

AI-powered prioritization has helped OSF Healthcare’s CDI team focus on high-impact cases, improve query effectiveness, and strengthen CDI-related financial performance.

The strategic way to align CDI + coding

Connected workflows have helped align the health system’s CDI and coding teams, while Interact mobile makes it easier for physicians to review and respond to queries.

The clearer way to demonstrate CDI value

Comprehensive reporting has given leaders clearer visibility into CDI performance, financial impact, and quality outcomes across the organization.

Get the full story

See how OSF HealthCare has set a new standard for mid-revenue cycle performance with AI-powered CDI solutions.

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"We were able to see good results very quickly. Financially, the lift from CDI impactful queries, we nearly doubled, and we’ve been able to maintain that level for at least three quarters consecutively. That just builds confidence across OSF, and is positive for our team."
Kathryn Davies, Director of Clinical Documentation Integrity, OSF HealthCare

Results

Propelling their mission forward

With intelligent automation and stronger collaboration in place, OSF HealthCare
has quickly translated operational improvements into meaningful financial
results — while reinforcing confidence across the organization.

50%

lift in CDI-related financial performance

76%

increase in
query rate

3

consecutive quarters exceeding estimated financial impact

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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