Success Story

Ortho Illinois’ way forward

Orthopedic healthcare provider enhances claim management + revenue cycle efficiency

38%

decrease in rejections rate

37%

increase in staff productivity

15%

claim volume growth

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CHALLENGES

The journey to improve
revenue cycle workflows

Ortho Illinois, a leading bone and joint healthcare provider, sought to simplify their
cumbersome, manual eligibility verification and claim management workflows.

Actions

Steps to streamline
RCM + maximize efficiency

To improve functionality amid growing patient volume, Ortho Illinois
partnered with Waystar to boost revenue cycle efficiency across the board.

The easier way to verify eligibility

With automated batch verification, their staff can easily verify eligibility prior to patient visits or even in person at the time of service.

The smarter way to stay ahead

Integration between Waystar and their PM system streamlined revenue cycle workflows and claim management tasks, allowing staff to do more with less.

The clearer way to submit claims

Leveraging Waystar’s automation, Ortho Illinois eliminated high-touch claim processing, replacing the need to manually batch claims.

Get the full story

Learn more about how Ortho Illinois uses Waystar’s
technology to maximize efficiency and automate work in their eligibility verification and claim management processes.

"Waystar’s automated processes, integrated technology, and easy-to-navigate solutions will keep our staff working efficiently to consistently drive down rejections and speed cash flow."
Cathy Matthews, EMR Implementation Lead, Ortho Illinois

Results

Propelling their mission forward

With Waystar, Ortho Illinois fueled their financial growth — increasing staff
productivity while decreasing claim rejections.

38%

decrease in
rejections rate

37%

increase in staff
productivity

15%

claim
volume growth

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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