Success Story

MedQuest Associates’
way forward

An outpatient diagnostic imaging
organization’s journey to streamline
claim management

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99.19%

clean claim rate

13.5

average days to pay

8.93%

denial rate

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CHALLENGES

The journey to improve the claim
management process

To provide high-quality, cost-effective imaging services across the country,
MedQuest Associates needed to revamp their claim management process to
achieve a higher clean claim rate, increase cash flow, and decrease AR days.

Actions

Steps to improve revenue
cycle efficiency

Partnering with Waystar and leveraging new claim management solutions allows MedQuest
to send out claims correctly the first time — quicker and more efficient than ever before.

A smoother
way to work

Hands-on support from Waystar before, during, and after switching clearinghouses helped MedQuest Associates succeed from the start.

A better way
to get support

Waystar’s open communication and responsiveness has helped MedQuest Associates feel secure and comfortable with their new workflows.

A stronger way
to see results

Streamlining the claim management process, MedQuest Associates has seen a decreased denial rate and an increased first-pass payment rate.

Get the full story

Discover how MedQuest Associates leverages advanced
software to improve their claim management process
— maximizing reimbursement and increasing efficiency.

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Discover more resources from Waystar

 
BLOG

3 top AI + GenAI advancements transforming RCM, denials + more




 
EBOOK

Achieve claim management clarity with these 4 strategies




 
WEBINAR

5 essential claim management processes to automate




"Waystar’s solutions updated our processes so well. Not only did they raise our clean claim rate, they also lowered our AR days."
Sherri Marini, Senior Manager Revenue Cycle AR & Billing, MedQuest Associates

Results

Propelling their mission forward

By streamlining their claim management workflows with Waystar,
MedQuest Associates sends clean claims out the door quickly and more
accurately — all while bringing in fuller, faster payments.

99.19%

clean claim rate

13.5

average days to pay

8.93%

denial rate

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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