Success Story

Infirmary Health’s way forward

Four-hospital health system proves CDI value + strengthens revenue integrity

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182%

increase in query rate

9x

faster provider query response time

$3.7M

uncovered through Prebill Anomaly Detection (*per 10k admissions)

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CHALLENGES

The journey to uncovering
higher-impact opportunities

As Infirmary Health expanded its CDI strategy, the organization sought stronger
visibility, closer alignment between CDI and coding teams, and more proactive ways
to strengthen revenue integrity.

Actions

Steps to strengthening CDI +
protecting revenue proactively

By implementing Clinical Documentation Integrity, Interact Mobile, and Prebill Anomaly
Detection, Infirmary Health strengthened visibility, aligned CDI and coding workflows, and
surfaced high-impact opportunities earlier in the revenue cycle.

The smarter way to
surface high-impact opportunities

AI-driven prioritization identified the most valuable documentation opportunities in real time, helping the CDI team focus effort without adding headcount.

The faster way to
engage providers

Mobile-enabled workflows simplified query communication, reducing friction and accelerating response times while strengthening collaboration between CDI specialists and physicians.

The proactive way to
protect revenue

Prebill Anomaly Detection identified coding and documentation gaps before billing, helping Infirmary Health strengthen revenue integrity and improve reimbursement accuracy.

Get the full story

See how Infirmary Health built a scalable, AI-powered CDI program that proves value and drives sustained financial performance.

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CLIENT PERSPECTIVE

How Infirmary Health strengthened revenue integrity through connected workflows

Hear how Infirmary Health leveraged the Waystar platform to prioritize high-impact
opportunities, simplify provider responses, and strengthen reimbursement.
"isibility into our outcomes was a huge gap before. Waystar reporting gave us access to our own data — finally, we could tell the full story of our CDI impact and prove our value to leadership."
Mary Murray Moss, Executive Director of Finance, Infirmary Health

Results

Propelling their mission forward

By connecting CDI, coding, and physician engagement workflows, Infirmary Health
improved financial outcomes, accelerated collaboration, and strengthened revenue
integrity across the mid-revenue cycle.

182%

increase in query rate

9x

faster provider query
response time

$3.7M

uncovered through Prebill
Anomaly Detection

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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