Success Story

Hartford HealthCare’s
way forward

Academic health system
strengthens CDI performance +
streamlines provider engagement

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$16M

captured by CDI in the
first three months

28hr

reduction in provider
query response time

89%

priority review rate focused
on the highest-impact cases

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CHALLENGES

The journey to improve documentation
accuracy + uncover missed revenue

Hartford HealthCare needed to strengthen clinical documentation across seven
hospitals while reducing manual CDI reviews. Inefficient workflows made it difficult for
teams to prioritize the right cases and capture revenue opportunities.

Actions

Steps to prioritize CDI work +
simplify provider collaboration

Hartford HealthCare implemented Waystar solutions to help CDI teams identify the most
meaningful documentation opportunities, reduce low-value reviews, and create more
efficient communication between CDI specialists and providers.

The intelligent way to prioritize the right CDI cases

AI surfaces the encounters most likely to impact reimbursement, helping CDI teams focus reviews on documentation opportunities with the greatest financial impact.

The efficient way to engage providers

Mobile-enabled physician queries streamline communication with providers, reducing workflow disruption and helping CDI teams receive faster responses.

The proactive way to capture revenue before billing

Prebill Anomaly Detection identifies documentation opportunities before billing, enabling teams to address gaps earlier and capture additional revenue.

Get the full story

Discover how Hartford HealthCare has optimized CDI
workflows and strengthened documentation
accuracy across its health system.

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"The solution helped us gain efficiencies. We were able to eliminate the manual touches that didn’t provide any additional value — and really maintain our focus on those cases where there was priority and filling those gaps."
Mary Alice Dewees, System Director, Clinical Documentation Integrity, Hartford HealthCare

Results

Propelling their mission forward

With AI-powered CDI workflows in place, Hartford HealthCare has captured
meaningful revenue while enabling teams to focus on high-impact cases and
engage providers more efficiently across the organization.

$16M

captured by CDI
in the first three
months

28hr

reduction in
provider query
response time

89%

priority review rate
focused on the
highest-impact cases

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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