$13.3M
in revenue realized through
improved obs-to-IP conversions
Success story
Deaconess Health System’s way forward
23-hospital health system improves utilization management + strengthens revenue cycle performance
Download case study3.8%
reduction in observation rate
12.8
minutes saved per case on average
Challenges
The journey to better align
financial + clinical decisions
Deaconess Health System set out to bring greater alignment, visibility, and consistency
to utilization management — creating a clearer, more unified approach to prioritization,
decision-making, and performance across teams.
Actions
Steps to advance a more connected + data-driven approach to UM
Leveraging Waystar, Deaconess introduced AI-powered prioritization, centralized
workflows, and real-time insights — transforming how teams identify, review, and act on
cases across the utilization management process.
The intelligent way to prioritize the right cases
AI-powered prioritization helps teams focus on high-impact cases earlier, improving visibility into admission status and supporting more timely, proactive decision-making.
The connected way to streamline UM workflows
A centralized model with AI-supported summaries and streamlined reviews improves consistency, reduces administrative burden, and simplifies collaboration across care management teams.
The clearer way to surface insights and strengthen performance
Real-time denial insights, reporting, and AI-drafted appeals help teams identify documentation gaps, respond faster, and reinforce accuracy.
Results
Propelling their mission forward
With a more connected approach to utilization management, Deaconess improved
alignment across teams and processes — unlocking meaningful gains in revenue,
efficiency, and accuracy while supporting timely, high-quality patient care.
$13.3M
in revenue realized
through improved obs-
to-IP conversions
3.8%
reduction in
observation rate
12.8
minutes saved per
case on average
“Leveraging Waystar’s UM solution, our teams can prioritize the right cases faster, reducing manual effort, and supporting timely care decisions.”
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Get the full story
Discover how Deaconess reimagined utilization management to drive stronger outcomes, improve operational flow, and unlock meaningful revenue growth.
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