Success Story

Baptist Health’s
way forward

A health system’s journey to optimize RCM performance + results

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98.88%

clean claim rate

98.45%

perfect pass rate

75.32%

first-pass payment rate

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CHALLENGES

The journey to maintain
revenue cycle results

Utilizing Waystar’s software platform, Baptist Health continues to sustain powerful revenue cycle results, streamline key operational areas like claim management and eligibility verification, and accelerate cash flow.

Actions

Steps to sustain RCM
performance now + in the future

Leveraging Waystar’s solutions, Baptist Health keeps revenue cycle workflows unified across its facilities while improving productivity and performance.

The smarter way to stay ahead

With Waystar’s seamless integration with their EHR system, Baptist Health manages historically complex RCM processes and minimizes manual touchpoints.

The better way to support patients

Baptist Health has immediate access to patient information through a centralized customer service team — enabling patient statements to accurately reflect interactions.

The smoother way to track claims

Baptist Health utilizes Waystar as their single clearinghouse, helping to get clean claims out the door faster and expedite reimbursement.

Get the full story

Discover how Baptist Health leverages Waystar’s software platform to maintain high revenue cycle performance and bring in fuller, faster payments.

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"Our confidence in Waystar has always been high, and continues to grow due to the value their solutions add and their superb client service and training. We can’t imagine our workflows without Waystar."
Danyel Clay, Vice President, Revenue Cycle and Coding, Baptist Health Medical Group

Results

Propelling their mission forward

With Waystar as a long-standing partner, Baptist Health can provide a consistent, high-quality patient experience, continue to achieve powerful RCM performance, and position the organization for future growth.

98.88%

clean claim rate

98.45%

perfect pass rate

75.32%

first-pass payment rate

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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