Success Story

Austin Radiological Association’s
way forward

Radiology practice enhances claim management + the patient financial experience

42%

increase in revenue collection

15%

improvement in first-pass payment

123%

boost in monthly payment plan collections

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CHALLENGES

The journey to deliver a better
patient financial experience

To provide a better financial experience for patients and staff, Austin Radiological Association
needed technology to modernize their payment processes and optimize financial performance.

Actions

Steps to streamlining
claim management

Austin Radiological Association utilizes Waystar’s software to boost patient
satisfaction, improve claim management, and increase revenue.

The easier way to work claims

Austin Radiological Association can now easily connect electronically to payers, improving their first-pass payment rate and enabling the team to scrub claims in real-time.

The better way to increase revenue

Now able to receive remits electronically, their team no longer uses a manual, bank reconciliation process.

The smarter way to pay

Switching to a secure, digital healthcare portal provides Austin Radiological Association’s patients with 24/7 access to statements, messages, and other documents.

Get the full story

Discover how Austin Radiological Association uses
purpose-built software to create a better patient
financial experience, while boosting payments.

"Before Waystar, we relied on mail and phone calls to stay connected with our patients. Now, patients can set up financial arrangements from their homes and we can still enforce payment rules."
Dan O’Meara, Revenue Cycle Director, Austin Radiological Association

Results

Propelling their mission forward

Leveraging Waystar’s software, Austin Radiological Association has
enhanced their financial success while creating a better financial experience
for both staff and patients.

42%

increase in revenue collection

15%

improvement in first-pass payment

123%

boost in monthly payment plan collections

80

new care
locations opened

60%

of auths obtained
automatically in first year

61%

Epic Pulse score for
authorization*
*Top 25% of all Epic clients

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