White paper

Consumer perspectives on how social determinants impact clinical experience

See the survey results

Many studies have demonstrated the impact of social determinants of health (SDoH) on health status, outcomes and total cost of care. Understanding the consumer's perspective is critical as care teams, providers and their payer partners attempt to mitigate the effects of these non-clinical risk factors.


Waystar surveyed 500 consumers to better understand their thoughts on social determinants, the influence of those factors on their health and how they prefer to be engaged. Key findings include:

  • 68% of consumers have at least some level of SDoH challenge and 52% have a moderate to high SDoH risk in at least one category. 
  • Patients with SDoH issues are 2.5 times more willing to talk about those issues with clinicians than they are with payers.
  • Patients with high SDoH risk are more than 20 times more likely to miss a medical appointment at least once a month.

Download our white paper to see the full survey results and learn how social determinants of health are impacting a consumer’s clinical experience.