Success Story


How Waystar enabled Shields Health Care Group to remain the value provider in their market, reduce bad debt + cut down on denials.


Succeeding as the first-choice value provider in an area saturated with other big name health care organizations motivated Shields to focus on strengthening overall revenue capture while maintaining margins. With bad debt escalating to concerning levels, Shields’ leadership realized an opportunity to confront the challenge head on by centralizing patient access processes that were spread across various geographic hubs.

Waystar Solution

Shields maintained their position as the value provider in their market by working with Waystar to centralize key patient access functions through the creation of an exception-based rev cycle team, ultimately reducing denials caused by eligibility and authorization errors. 

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