How Waystar enabled New Bedford to improve workflows, achieve greater revenue cycle visibility + business intelligence while reducing denials.
New Bedford was with its previous revenue cycle vendor for 20 years and consistently asked for improvements and enhancements, but saw little to no traction on those requests. They decided to evaluate other options in the market for a more systematic approach to eligibility, claims, reporting and more effective workflows across the board. Waystar checked all the boxes.
After two decades with the same vendor, New Bedford had a lot to consider before making their switch. A smooth transition was one of the many positive results they experienced working with Waystar. “Waystar has an excellent process for enrolling payers. That was one of our biggest concerns initially moving from our previous vendor. The documentation of what was needed from us plus the training and onboarding has been excellent,” said Jonathan Ferrell, President of New Bedford.
Less than a year into its partnership with Waystar, New Bedford has seen excellent results with all 12 implemented solutions. In particular, the claims and denial management solutions proved tremendously effective.