Success Story

Mercy Health

Unified Agency Management for
$7m collection improvement


Mercy Health, the largest health system in Ohio and Kentucky, has more than 600 care facilities within its system. Because of its growth strategy, the faith-based health system has made several acquisitions throughout the years to remain competitive in the Midwest market. These acquisitions have brought a wide variety of legacy systems that the various hospitals use. From a revenue cycle perspective, Mercy wanted to provide a holistic view to manage all its collection agency vendors across 23 hospitals that are all on disparate Patient Accounting Systems (PASs). Currently, Mercy manages seven outsourced collection agencies: 2 early out, 4 bad debt and 1 deceased/bankruptcy.

Waystar Solution

Mercy selected Waystar to implement its Agency Manager solution. Agency Manager provides visibility and control into agency activity and performance, enables invoice verification that ensures commission accuracy and uses reconciliation tools to ensure that the correct accounts are being worked and that no accounts go unnoticed.

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