Success Story
JOHN MUIR HEALTH
Drives game changing denial reduction
Challenge
Fulfilling your mission to serve more of your community at an affordable price, while new payment models compress margins and cut reimbursement, requires effective cost control and attention to every step of the revenue cycle process. John Muir Health, highly regarded for its clinical quality, sought to deliver exceptional performance through a program its financial leaders conceived called REVINATION.
Waystar Solution
Waystar’s advisory team assessed John Muir’s current process, denials structure, reporting and metrics. They analyzed John Muir’s historical data to synthesize denial patterns, determine root causes and propose best practice preventive recommendations. They customized reporting, targeted high impact denial types, spearheaded education, organized denial prevention work-groups and process improvement sub-committees. Then they continually engaged stakeholders in performance management.