How Waystar was able to drastically reduce paper processes + help Sterling achieve growth without increasing headcount.
Prior to implementing Waystar, Sterling Health’s biggest challenge was inefficient processes, partly due to an inability to quickly identify and solve issues that result in claim denials. The denial process was manual and paper dependent. As CFO, Rick Grant was responsible for the financial health of the organization, but felt he had no control or insight into the revenue process.
After evaluating four revenue cycle management vendors, Sterling Health chose to partner with Waystar to improve their financial metrics and staff efficiency. The value of the suite of solutions in addition to the staff’s positive reaction to the user interface made Waystar the best choice.
Waystar made the implementation nearly seamless, with weekly touchpoints, on-demand training and responsive support. In addition to clearinghouse services, Sterling Health chose Waystar as their comprehensive revenue cycle solution, selecting Denial Management, Analytics, Claim Monitoring, and Coverage Detection solutions.