Hawaii’s largest health system reduces write-offs 96% by automating claim status verification process using web-sourced data
The Queen’s Medical Center is a renowned health system and level I trauma center, recognized as a US News & World Report Best Regional Hospital and Best National Hospital. With 500 inpatient beds and numerous auxiliary services, the business office stays busy following up on the status of hundreds of thousands of claims. Although the vast majority are approved, notification wouldn’t normally occur until 45 days after service when payment or denials would arrive in the form of remittances.
Waystar swiftly implemented its robust AI and RPA platform, Hubble, to work with the high payer volume present in the Queen’s health system, leveraging experienced staff well versed with the Epic integration processes. Following implementation, Hubble was able to quickly retrieve data on large claim volumes, demonstrating rapid return on investment.