Success Story

Apria Healthcare

Improved collections by over $6.5M


When you serve more than 1.8 million patients every year, the reality is that some of them have difficulty paying, and they end up going to a collection agency for bad debt follow-up. Like others serving high risk patients, Apria Healthcare found measuring and comparing collection agency performance, and auditing to prevent lost revenue to be time consuming. Thus, Apria Healthcare opted to seek a technology solution to improve agency management of bad debt cash recovery for its 300 locations nationwide.

Waystar Solution

Apria Healthcare, one of the nation’s leading providers of respiratory services and medical equipment, chose Waystar’s Agency Manager to deliver a clear scorecard to improve collection activity performance for early out, primary and secondary bad debt, to aid commission accuracy and to ensure an audit trail, so no agency request was lost.

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